PUBG: New State – Payment and Refund FAQ

These are the most frequently asked questions about payments and refund in the PUBG: New State.

Payment and Refund FAQ

Which payment methods can I use?

For more information on payment methods by each store, please check and contact the customer center directly.

Google Play Customer Center

  • https://support.google.com/googleplay/answer/2651410

Apple Appstore Customer Center

  • https://support.apple.com/en-us/HT202631

Samsung Galaxy Store Customer Center 1:1 inquiry

  • https://help.content.samsung.com/csweb/main/main.do

I can’t purchase anything.

There are various possible reasons why a purchase doesn’t work.

For details, please contact each store’s customer center.

Google Play Customer Center

  • https://support.google.com/googleplay/answer/1267137

Apple Appstore Customer Center

  • https://support.apple.com/en-us/HT203005

Samsung Galaxy Store Customer Center 1:1 inquiry

  • https://help.content.samsung.com/csweb/main/main.do

A purchase of $1 was madeā€¦

To verify your payment method, Google Play and App Store charges you a temporary authorization charge of 1 USD.

This is a temporary charge and will be removed uppon verification.

I didn’t receive my item after making a purchase.

If the purchase was successful, you should be able to find the item in your inventory.

Depending on your network connection (Wi-Fi/data) your purchase could be delayed.

If your purchase is not received, please close PUBG: NEW STATE completely and try again.

Still can’t find your purchase? Please submit a ticket to NEW STATE Support.

Please provide your character name, purchase date and time, price of item and receipt so that devs can provide faster support.

I want to see my purchase history.

You can check your purchase history by:

Google Play

  1. Login to Google Play
  2. Go to “Account”
  3. “Orders”

Samsung Galaxy Store

  1. Run “Galaxy Store” from your mobile device
  2. Select “My Apps” on the top right corner of the screen
  3. You can view from your receipts

App Store

How to see recent purchases on the iPhone or iPad:

  1. Open the settings app
  2. Tap your name, then tap Media & Purchases (You might be asked to sign in)
  3. Tap Purchase History
  4. Your purchase history appears. If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then select a different date range.

How to see recent purchases on the web:

  1. Login to iTunes
  2. Click “Account” -> “View my account”
  3. Right click and select see all purchase history

What is NC?

NC is an ingame currency that you can use to buy crates and items.

You can purchase NC with your favorite payment method to purchase various items ingame.

I want to know about an item’s drop rate.

You can check an item’s drop rate by touching the magnifying glass icon next to the item.

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