PUBG: New State – You Have Been Suspended Due to Abnormal Gameplay Patterns

A Pop-Up Message Saying [You Have Been Suspended Until (Month/Day/Year) Due to Abnormal Gameplay Patterns] Is Shown on My Screen

[You have been suspended until (Month/Day/Year) due to abnormal gameplay patterns] pop-up appears when PUBG: NEW STATE’s security solution detects abnormal usage patterns or when network connection is unstable.

To solve the problem, please contact New State Support with a screenshot and your device information.

Inquiry Form:

1. Nickname
2. Version of your OS
3. Device model
4. Inquiry Type

My Account is Banned

When faced with a pop-up message saying that your account is permanently banned, please file an inquiry with the form below:

How to file an inquiry:

1. Start PUBG: New State.
2. Please select Inquiries in the pop-up notification.
3. Click the speech bubble button on the top right side of the lobby to proceed with an inquiry.

Required Information about the account status:

1. Banned character’s nickname.
2. Character ID.
3. Screenshot of the pop-up messaging saying that your account is permanently banned.

Precautions:

• PUBG: New State takes action in accordance with the rules of conduct if any violation of the terms of use is found.

PUBG: New State Rules of Conduct

• https://newstate.pubg.com/en/policy/rulesofconduct