A Pop-Up Message Saying [You Have Been Suspended Until (Month/Day/Year) Due to Abnormal Gameplay Patterns] Is Shown on My Screen
[You have been suspended until (Month/Day/Year) due to abnormal gameplay patterns] pop-up appears when PUBG: NEW STATE’s security solution detects abnormal usage patterns or when network connection is unstable.
To solve the problem, please contact New State Support with a screenshot and your device information.
- Version of your OS
- Device model
- Inquiry Type
My Account is Banned
When faced with a pop-up message saying that your account is permanently banned, please file an inquiry with the form below:
How to file an inquiry:
- Start PUBG: New State.
- Please select Inquiries in the pop-up notification.
- Click the speech bubble button on the top right side of the lobby to proceed with an inquiry.
Required Information about the account status:
- Banned character’s nickname.
- Character ID.
- Screenshot of the pop-up messaging saying that your account is permanently banned.
PUBG: New State Rules of Conduct