Nightingale – Troubleshooting Guide

Troubleshooting Guide

Swamp Tutorial Portal Doesn’t Open

If you’ve killed all of the Bound in the Swamp Tutorial Realm, wait 3-5 minutes for the Portal to open.

Until this issue is resolved, you can try a second character as some users have been able to get past this step on a second try.

Out of video memory trying to allocate a rendering resource

If you get the error: “Out of video memory trying to allocate a rendering resource. Make sure your video card has the minimum required memory, try lowering the resolution and/or closing other applications that are running. Exiting…”

In the meantime, here are some workarounds:

• Some users have reported that ignoring the error and alt-tabbing back to the game has let them continue playing.
• Another short term workaround until we can address this in a hotfix:
  • Hold the Windows key and press R.
  • This will bring up a run dialog window.
  • Enter: %localappdata%\NWX\saved\Config\WindowsClient in the text box and click ok.
  • This should bring you to the folder with your config files.
  • Open Engine.ini
  • At the end of the file, add:
    • [SystemSettings]
      r.pso.PrecompileThreadPoolPercentOfHardwareThreads=50
  • Save and restart Nightingale.
• (Optional) If the video memory errors persist, follow the previous steps but replace the text above with:
  • [SystemSettings]
    r.PSOPrecaching=0

Note that this setting will disable PSO precaching and may negatively impact performance.

Error reading memory

If you get an error that says “Failed to process game data, suspected CPU or memory instability”:

• Please try completely closing Nightingale and re-launching it
• Try verifying your game files
• Try restarting your computer
• Ensure all of your drivers are up-to-date

Steam/Epic has been disconnected

If you are receiving this error, please check the following:

1. Check for Steam or Epic Game outages.
2. Check official Discord for announcements on planned maintenance windows or unplanned outages
3. If you are playing with a wireless connection, try playing on a wired connection
4. Ensure you have a minimum internet connection of 5 Mbps/download
5. If you’re using a VPN, try turning it off
6. Check your firewall or antivirus software is not blocking Nightingale or Steam’s connection. If you’re comfortable, you can try temporarily disabling them just to test if a connection can be established, but please promptly re-enable the software after checking.
7. Close other applications that may use a network connection on your PC
8. Try running the game with Steam in Admin mode: https://www.online-tech-tips.com/gaming/how-to-run-steam-as-admin-and-why-you-may-need-to/
9. Try rebooting your PC
10. Ensure you have the most up-to-date GPU/CPU/BIOS drivers installed
11. You have the game installed on an SSD

Error getting shards for client

The most common reason for this message is devs are updating the game.  Please try restarting steam or checking socials to see when the update is complete.

How to check and update your Windows version

• Click on your Taskbar Search
• Type or paste ‘Settings’, press Enter
• In the Settings search, type ‘About’ and click on ‘About your PC’
• Under ‘Windows specifications’, locate ‘Edition’, ‘Version’, and ‘OS Build’
  • If on Windows 10
    • Version 1909 or later
      • OS build must be .1350 or greater
    • Version 2004 or 20H2
      • OS build must be .789 or greater
• If your OS build does not meet these requirements
  • In the settings search bar (top left), type ‘update’
  • Click ‘Check for updates’
  • Install updates

How to find and update your graphic drivers

• Please see your graphic card manufacturer for details on how to update your drivers
• If you don’t know what graphic card you have:
  • Press the Windows key + R
  • Paste ‘dxdiag’ without the quotations
  • Press OK
  • When the DirextX Diagnostic Tool window opens, click on the Display 1 tab
  • The manufacturer name and card name will be displayed
  • Please enter these into your search engine of choice to find the most up to date drivers

How do I update my game?

In both Steam and Epic Games platforms, Nightingale should automatically notify you of updates, but there may be occasions when you may have to manually ensure you’re running the latest version of the game.

Steam:

• Right-click on the game in your library. 
• Navigate to Properties > Installed Files. 
• Click on “Verify integrity of game files”

Epic Games:

• Reboot your computer

High Ping / Not Connecting to the Closest Region Server

If you are receiving high ping on your server, please press the F2 key to open the debug screen.

In the top right under “Realm Information” check “Region”.

If you are not connecting to your closest region (NA/EU/SE Asia):

• Close the game and ensure no one is in the Realm for at least 10 minutes, this will reset the server.
• Try logging back into the character.
• Check the F2 menu and Region.

How to Take Photos with no HUD

1. Find a beautiful location you want to photograph.
2. Turn off the hud by pressing F4.
3. Remove your tools, foods or whatever you might be holding in your hands, by pressing H.
4. Then press F12 to take the photo (screenshot).
5. Extract the photo from your dedicated Steam screenshot folder, and spam it on the internet for the world to see!