Zenless Zone Zero – Download Failed [Solved]

How to Re-Download the Game for PC

Troubleshooting guide that help to re download the game for PC if you’re having the same problem of the download failing within HoyoPlay.

How to Solve the Issue:

Go to Control Panel > Network and Sharing Center > Under “View your active networks”, you will see “Connections: ” (click this) > Should bring up a window named “Wi-Fi Status” (Not sure what it would be/look like for ethernet connections) > Click on Properties > Double click on “Internet Protocol Version 4 (TCP/IPv4) > Should open another window > Click on “Use the following DNS server addresses:” > Set Preferred DNS server to 8.8.8.8 and Alternate DNS server to 8.8.4.4 > Click on OK

Afterwards, restart your system and your router too if possible. Game should download again with no problem.

More Tips:

If you’re still having problems, you should consider the following steps:

  • Ensure you have enough storage space. This game is notorious for having a large initial download.
  • Check to ensure you aren’t on any VPNs as they MIGHT impact or even interfere with the download.
  • Ensure you download the game client through official channels if possible.
  • If possible, try to directly connect your mobile device to a LAN connection with the help of an adapter.

I sincerely hope this was helpful. Good luck to you!

Volodymyr Azimoff
About Volodymyr Azimoff 13527 Articles
I love games and I live games. Video games are my passion, my hobby and my job. My experience with games started back in 1994 with the Metal Mutant game on ZX Spectrum computer. And since then, I’ve been playing on anything from consoles, to mobile devices. My first official job in the game industry started back in 2005, and I'm still doing what I love to do.

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