Strinova - Download and Installation FAQ

Frequently Asked Questions

What should I do when encountering a UE4 pop-up error message?

If you encounter a UE4 pop-up error message, please follow these steps to resolve the issue.

For the Official Website version: Locate the “Repair” button in the lovver right corner of the launcher, click “Repair” – “Confirm,” and wait for the game to complete the repair process.

For the Steam version: In the Steam client, find “Strinova,” right-click on it, then select “Properties” – “Installed Files” – “Verify integrity of game files.” Wait for Steam to finish the verification process before launching the game. If the error persists, please wait a few minutes and repeat the steps.

We hope the above information is helpful. If your problem still exists, please do not hesitate to contact our player support for further assistance.

Why isn’t my game compatible with wide screens? Why is there a letterboxing on the sides?

Considering the fairness of the competition, we do not support the physical expansion of the field of view for the time being.

However, please rest assured that the game team attaches great importance to players’ needs. Our game development teams actively seek solutions to ensure fairness while being compatible with large screens.

Where can I find the game’s dump files?

Note: Our technicians may require your dump file to diagnose issues like crashes, blue screens, or freezes.

You can follow the instructions below to locate the required file (it should have a .dump extension). Please send a screenshot of the folder containing the dump file and the file itself to player support.

Scenario 1: Your game keeps crashing:

Please use the following paths to locate your dump file (example filename: Strinova-Win64-Shipping.exe.[number].dmp):

Path 1: Open C:\Users [your computer name]/App Data\Local\Strinova\Saved\Crashes (If the folder is not visible, open File

Explorer from the taskbar, Select Options > View > Change folder arnd search options, select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK. Check again if the folder appears.)

Path 2: Open C:\Users[your computer name]/App Data\Local\CrastDumps

Once you have determined the dump file’s name, find it under yyour game installation directory and send it as an attachment to us. (You can view the installation directory by clicking Settings > Folder in the launcher.

Scenario 2: You encounter blue screens:

Find your file in C: Windows/Minidump, then supply the dump file that was closest to the problem’s occurrence.

Scenario 3: Game not responding:

If you encounter the game being unresponsive or getting abnormally stuck, please open your Task Manager, check the CPU usage, and send us a screenshot of this page.

What system specifications are need to play the game?

Minimum requirements:

64-bit processor and operating system
Operating system*: Windows 7/8/10/11 64-bit
Processor: Intel Core i3-4170
Memory: 4 GB RAM
Graphics card: Nvidia GeForce GT 730, AMD R7 240
DirectX 11
Network: Broadband Internet connection
Storage: 25 GB available space
Sound card: DirectX 11 sound device

There is no sound in the game

Please attempt the following actions if you are having trouble with the audio:

Disable spatial sound in the Sound Settings.
Restart your computer.
Open another game and see if the same issue occurs.

If none of the above resolves the issue, and there is sound when you play other games, contact player support and provide a detailed description.

I am experiencing frame drops

Please try the following steps:

Update your graphics driver.
If you are playing on a laptop, please switch to performance mode9

If the problem persists, please contact player support in-game or via the launcher for assistance.

Unable to download game through launcher

Please check your network connection and try clicking the Repair button on the launcher to address any issues. If the problem persists, please contact Support Team for assistance.

What to do if login encounters error messages

Please follow the instructions on the page and try restartingor reinstalling the game. If the issue persists, please get in touch with us as soon as possible.

Slow download speed for launcher

Please access the gear icon located at the top right cornerof the launcher and ensure that the download speed is not restricted. If the issue persists, kindly check for any ongoing downloads or open applications, particularly those consuming network resources like video streaming websites. If applicable, close these applications and attempt the download again.

What to do when the launcher installation fails

Please check if there is sufficient space on your hard drivefor the launcher installation, and verify if the downloaded filles are intact. If the issue persists, please visit our official website to download the latest launcher and contact us for assistance.