Sky: Children of the Light – In-App Purchase Troubleshooting Tips

Tips to Fix IAP Issues

If shop is not accessible for you (In-app purchases are not available message)

• In-app purchase troubleshooting page by TGC

Additional tips

• Sometimes the issue can resolve itself automatically or if you try on another connection.
• Make sure you don’t use v.p.n.
• Some players were able to resolve the issue by deleting and reinstalling Sky (if account is synced).
• For some players it resolved itself by changing device language or location settings in Google account.
• Changing device can help too.

If the purchased item is not received

• Check whether the item is in store for free.
• Restart game.
• Click on “Restore purchases” (it tells the game to try to add which IAP is missing) and restart game.
• Contact support if none worked (their response time typically takes more than a day).